I cannot finish account setup
Open the invite or recovery email first, then use the password setup screen from that link.
Support
Surveyor FAQ and issue guide
Quick answers that point you to the next step.
Use this page when you are stuck and need the next action quickly.
Read the short answer, then jump back to the right module or screen.
Access issues
Start here when account setup or sign in is blocking you.
My invite or recovery link is not working
If the link fails, ask the admin team or coordinator for a fresh invite or recovery link and start again from the email.
When do I use normal login?
Use the normal login page only after your first password has already been created.
Fieldwork issues
Use these answers when the app stops you from starting a live shift.
Why can I not start a survey?
Check that you accepted the required documents, have an assignment, and started the work session inside the correct project.
Why can I not claim an assignment slot?
You cannot claim another slot while already assigned or while a work session is active.
Why is location required?
Location access may be required before the session or survey can proceed for live fieldwork.
Progress and payout issues
Use these answers when you are checking progress, balances, or invoices after work.
Why do the balances look different?
Submitted work, approved work, approved expenses, and finance adjustments are not the same balance. Open the correct project first before comparing them.
Where do I check what happened after submission?
Use the project dashboard and request history to see whether work was approved, rejected, paid, or is still pending.
How does invoice verification work now?
Invoice QR codes open a verification step. Scan the code, enter the PIN from the payout email, and use hello@tisabs.com if you need follow-up.
Key points
- Short answers for real field problems.
- Built to send you back to the right module or screen.
- Read fast, then act.
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